Occupational Odyssey
I began my career in claims processing, where I developed a strong understanding of workflows, systems, and how people learn their roles. As I dove into training opportunities, I found myself increasingly drawn to the work of helping others build clarity, confidence, and capability.
That shift marked the point where Learning and Development became my professional home. What started with training delivery grew into a broader focus on learning systems, content design and governance, and ways of working that support teams at scale. L&D continues to shape how I approach problem-solving, collaboration, and meaningful change.
Humana, 2025 – Present
My work at Humana has focused on strengthening and formalizing the learning ecosystem through content governance, strategy, and LMS product ownership. Joining during an active LMS migration, I identified gaps and single points of failure and led the design of new content governance processes to address them.
I created the content governance framework, managed the associated projects, and developed and delivered the training required to support adoption. Acting as a product subject matter expert, I partnered closely with cross-functional teams to align processes, clarify ownership, and establish sustainable ways of working that continue to support the platform at scale.
By combining structured governance with human-centered design, I enabled teams to confidently adopt new tools, practices, and ways of working. See my current job responsibilities below.
Senior Learning Systems Professional
January 2025 – Present
Job Responsibilities
- Reduced governance issues from 69% to 29% within one audit cycle by redesigning oversight processes for 1,557 active learning assets and driving the completion of 728 corrective actions in under two months.
- Lead multi‑workstream program delivery for LMS migration and content governance uplift; coordinated the successful transfer of 600+ assets while improving metadata quality, taxonomy, and lifecycle consistency.
- Directed change management activities for LMS decentralization, designing and delivering content governance and systems training for 43 training associates and 100+ tier one LMS support staff.
- Architected and launched LMS governance frameworks, including intake, quality, evaluation, and content lifecycle standards adopted across teams.
- Maintain governance artifacts and deliver executive-ready reporting with data‑informed insights, risks, and recommendations to guide strategic content decisions.
- Founded and led a Community of Practice (CoP) on Ways of Working, hosting monthly sessions and building a SharePoint hub with 200+ unique viewers.
- Partner with internal teams and vendors to resolve complex platform issues, improve workflows, and enhance the end‑user experience.
- Standardized training request intake via a consultation checklist, reducing missed requirements, permissioning issues, and delivery delays; adopted by multiple teams.
Elevance Health, 2000 – 2024
My career foundation was built at Elevance Health, where I began working at age 17 while still in high school. Over more than two decades, I progressed through a wide range of roles, intentionally leveraging opportunities for growth, skill development, and increasing responsibility.
It was during this chapter that I discovered my passion for Learning and Development in 2006 and began evolving from an individual contributor into a learning professional focused on enablement, systems thinking, and organizational impact. The experiences and lessons from this period continue to inform my approach to learning strategy, governance, and change leadership today.
A look back at my professional growth during my tenure at Elevance Health, created to commemorate a career milestone and the experiences that shaped my path in Learning and Development.
Senior Learning Technology Consultant
2015 – 2024
Job Responsibilities
- Developed and delivered onboarding programs for 600+ L&D professionals, reducing ramp-up time and supporting scalability.
- Managed LMS migration for three major acquisitions (Paragon, Centers, and Krogers), ensuring compliance and seamless adoption through strategic onboarding and governance frameworks.
- Mobilized a network of 50+ change agents, serving as an administrator community to migrate 881 courses, establishing quality guidelines, and ensuring seamless adoption of the new LMS across the organization.
- Developed a global learning administrators’ onboarding program, reducing onboarding time by 67% and achieving 36% annual cost reduction through transition from outsourced support.
- Managed relationships and coordinated training initiatives to successfully train over 43K associates in 2023.
- Facilitated topics, oversaw tasks, led program development ideation, and hosted bi-weekly learning events with 197 average attendance, achieving 97% favorability and 89% community sense.
- Gathered design and functionality requirements to create dynamic, responsive web pages for the content management system (CMS), delivering engaging user experiences and smooth content integration.
- Converted CMS training to self-paced, resulting in 70% less training time and ~ $35K in savings in 2024.
eLearning Designer
2013- 2015
Job Responsibilities
- Created SCORM-compliant eLearning courses, assessments, and acknowledgments using Adobe Audition, Articulate Presenter, Camtasia, and Captivate. Deployed content successfully through the Saba LMS platform..
- Developed compliance courses for National Government Services, Inc., ensuring adherence to regulatory requirements and organizational standards.
- Crafted compelling content to mitigate risks while upholding rigorous quality standards. Played a pivotal role in fostering business retention and securing new contract acquisitions.
- Developed and implemented the Corporate Learning Network splash page utilizing a sleek Metro UI design, reaching all 90,000 associates via the company’s intranet. Conducted rigorous testing and debugging to ensure seamless display compatibility with IE8.
Instructional Designer
2012 – 2013
Job Responsibilities
- Applied instructional design principles to produce interactive, multiple-modality training solutions.
- Leveraged instructional design best practices to conduct audience analysis, establish clear learning objectives, and develop timelines and training materials for large-scale enterprise projects.
- Collaborated with learning consultants, e-learning designers, trainers, and subject matter experts to develop high-quality learning content.
Training Specialist III
2006 – 2012
Job Responsibilities
- Conducted technical and soft skills training using instructor-led, virtual, and blended approaches.
- Developed curriculum and executed training for multiple system platforms, achieving successful training initiatives with minimal lead time.
- Led two strategic international training initiatives overseeing the successful implementation of claims and customer service call centers in two countries.
- Managed vendor relationships by implementing train-the-trainer programs, effectively identifying learning gaps, and enhancing communication channels between offshore and onshore teams.
- Facilitated training and change management activities for system migration, empowering claims and customer service employees to adopt and utilize the new system
- Conducted training sessions on customer service and claims processing to enhance proficiencies.
Shay Penry, M.Ed, PMP 